Support
Something not working, a question about your account, or feedback on the game? Write to us at support@devilink.ai. We answer in English and German.
It helps if you tell us:
- your device and system version (for example iPhone 15, iOS 26 or Pixel 8, Android 16),
- the app version (shown at the bottom of Settings in the game),
- what you did, what you expected, and what happened instead. A screenshot is very welcome.
Frequently asked questions
Do I need an account?
No. When you first start Scaleborn, the game creates an anonymous guest account for you so your progress, gold and dragons are kept safe on our server. You can create an account with your email address (or, on iPhone and iPad, sign in with Apple or Google) at any time under Settings → Account. Your guest progress carries over.
I have a new phone. How do I keep my progress?
Sign in with the same account on the new device. Progress kept in a guest account is tied to the device it was created on, so create an account before you switch.
I forgot my password.
On the sign-in screen, tap Forgot password? and we'll send you a link to set a new one. The link is valid for one hour.
A purchase didn't arrive.
Purchases are handled by the App Store or Google Play. Restart the game first. If the item still doesn't appear, write to us with the date of the purchase and the order number from your store receipt. For refunds, please contact the store you bought from: Apple and Google decide on refunds.
Someone on the leaderboard has an offensive name.
Write to us with the name and the leaderboard you saw it on. We review every report and rename accounts that break our Terms of use.
How do I get a copy of my data or delete my account?
Both are in the game under Settings → Account (as a guest, under Your data): Export my data gives you a file with everything we store about your account, and Delete account removes your account and all its data. See Deleting your account for details, or write to us.